FAQ's

We’ve found these questions are most frequently asked. If you find your question is still not answered, please don’t hesitate to contact us.

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​7What type of properties do you deal with?A: All types – but normally houses or flats with a minimum of 3 bedrooms and 2 reception rooms. It can have parking or not, have a big garden or not, it doesn’t even have to be in good condition. If you’re unsure, why not contact us to find out if we can help.7How quickly can you take a property on?A: Once we have visited you property, within 24 hours we will make you a fair offer based on market conditions in your area. The price we agree to that day will be the price we pay for the duration of the contract, regardless of what happens to the market. If the property is vacant we could be signing contracts and paying the first month’s rent the next day.7Does the property need to be furnished?A: Not necessarily. We take on fully furnished, part furnished and completely unfurnished properties. If you have previously rented to students, the furniture may not be the type we normally use and would ask you to remove it. To give you an idea of the furniture we use, take a look at our photos. Our customers are professionals and expect a higher standard of living than most students. This would be reflected in the offer we make you.7Do you pay a deposit ?A: We don’t pay a deposit to you, but each person who takes a room will pay an individual deposit to us that is equal to one month’s rent. We register their deposit with the Deposit Protection Service for the duration of their stay, to safeguard against damage to the property.7What are your fees ?A: Believe it or not we don’t take fees from Landlords! Not a single penny. Nor do we charge tenant finder fees or the usual sky high management fees – we do that for free too  We make our money from the difference between what the customer pays us and what we pay you – simple.7How do I receive rent payments?A: We will set up a monthly standing order direct to your bank account for the agreed rent. This will go each and every month for the duration of the contract, guaranteed to be on time each month.7In your video you mention a light refurbishment ?A: Yes, we bring in our design team and carry out a light refurbishment at our own cost. If there are larger maintenance works needed we can help you complete the works at a reduced cost.7I have a whole portfolio of properties; do you take on multiple houses from one person ?A: Yes that’s not a problem. We can take on 1 or 20 houses from you, provided they meet our criteria.

​7How much wear and tear can I expect to see as it will be a shared household ?A: Lots of landlords are put off by the idea of sharers in their property as they believe the houses will suffer more wear and tear. This just isn’t true when letting to Spencer Lettings. At the end of the 3 year contract the property is normally in a better condition than if rented by a typical letting agent. This is because we are scrupulous about who we let into the property, we have a fortnightly cleaner and also carry out minor maintenance repairs at our cost throughout the duration of our contract.7Do you have your own tradesmen?A: We have a team of fully qualified tradesmen that we use for maintenance and general repairs. But if you have your own and would prefer to use them, that’s fine also.7How can I be assured the property won’t get damaged ?A: This has never happened to us. There are many ways to assure you here. Firstly we only allow working professionals or mature/postgraduate students into the property, secondly we regularly inspect the house and you can too, and thirdly we have a fortnightly cleaner of communal areas and gardener to keep the property in great condition.7Who will be paying for on-going repairs ?A: As the landlord you will still be responsible for all the usual repairs and safety checks, the difference is we will manage it for you. We can arrange everything for you, so you just have to confirm and pay. We always get quotes for larger maintenance work before proceeding.7Will I have to deal with tenants?A: No, we are essentially now your tenants. We deal with all of our customers, all phones calls, emails, viewings, meetings etc. We do all the legwork for you, so you can relax.7What happens if one of your customers damages something in the house ?A: We will cover the cost to get it fixed immediately, then we will charge our customers. You would only be responsible for normal landlord maintenance, i.e. gas safety check, PAT test on YOUR electrical appliances, keeping the hot water system, radiators and water systems working etc. Our contract will state our full responsibilities along with yours.7What is one of your customers doesn’t pay or is late paying?A: That’s our problem not yours. This very rarely happens in reality, but when it does we cover the cost and you receive your full rent as promised.7What input will I have with the property once I sign a contract with you ?A: Once we take over tenancy at the property, if you didn’t want to you wouldn’t have to set foot in the house again until the end of our contract. Of course if you wanted to do quarterly inspections that’s fine too. We will pay you the agreed rent each month via standing order, and we will give you updates on inspections and any maintenance required, including gas safety checks. We take all the hassle out of being a landlord, no tenant issues, no voids, no missing rents- just guaranteed rent and peace of mind.7What happens if I want to end my contract with you or vice versa?A: We ask our landlords to give us a minimum of 6 months notice if they do not intend on renewing the contract at the end of the term, and we will do the same. We ask for this to allow our customers to find a new home without the stress of having to do it in a short time frame.7I have some friends who are also landlords, could you help them too ?A: Yes we could. When you recommend a friend we pay you a referral bonus of £200 per property that we take on. That could equal a lot of money, depending on the number of friends you have!